OrangeRoute / Passenger experience
Passenger service & travel credit
Give passengers more confidence before they board, and more flexibility when their plans change.
See it in actionConnected by design
Better journeys, beyond the ticket.
Self-service, useful extras and tenant-specific travel credit help keep your passengers coming back.
Create your companyAll set for your next journey.
Built around your workflow
The details that make a difference.
Self-service booking management
Passengers find their booking using their ticket code and email, then view eligible alternative departures.
Travel credit with your company
Eligible cancellations and staff-issued refunds can become credit for a future journey with the same operator.
Extras that add value
Offer baggage, bikes, pets and other add-ons, with prices and per-trip capacity limits. Currently available through Manage booking.
No uncertainty at pickup
Show exact pickup points, boarding instructions and every stop along the booked journey.
Keep passengers informed
Send company-branded disruption emails linking passengers to their booking when services change.
A customer view, not a spreadsheet
Customer profiles combine trip history, notes, tags and credit transactions for your sales and service team.
One platform. More possibilities.
Ready when you are
See OrangeRoute run your network.
A tailored walkthrough with your routes, fleet and fares. Or email sales@orangeroute.app or call (888) 572-0207.